Frequently asked questions (FAQ) about e-Visa in Uganda

Once you have submitted your application via Uganda Immigration Services and paid the application fee, you will receive a confirmation email containing a reference number that you can use to track your e-Visa application. You can check the status of your Uganda e-visa application online. This tracking feature allows travelers to easily monitor the progress of their visa applications. All you have to do is complete the necessary information, which includes your full name or application reference, passport number, email address, and request. In as little as thirty minutes, you will receive an email containing the status of your visa. If you need help checking the status of your application, you can also contact our customer support team via phone or email. They are available around the clock to help with any queries you may have regarding your e-Visa application. Getting an electronic visa for Uganda eliminates the necessity of enduring lengthy lines at the embassy or consulate. The entire application process is conducted online, ensuring a hassle-free and convenient experience. Successful applicants will receive their eVisa sent to their provided email address within 03 business days.

If you have made a mistake in your Uganda e-Visa application form, it is crucial to rectify the error before applying. However, once the application has been submitted, it may not be possible to make changes or corrections to the form.

Yes, the Uganda e-Visa can be extended under certain circumstances. If you wish to extend your stay beyond the initial duration granted by your e-Visa, you can apply for a visa extension through the Ugandan immigration authorities. However, it is vital to start the extension process before your e-visa expires.

With a Uganda Tourist e-visa, you are granted certain privileges and are expected to adhere to specific regulations. Here's a breakdown of what you are allowed and not allowed to do with your Uganda Tourist e-visa:

If you want to cancel your e-visa application form, please contact us for additional details. All refund requests have to be sent to us within 4 hours from the date/time of order success. After that time, your visa services order to Uganda is non-refundable. We will cancel your visa application and refund the service charge, but the government fee will not be returned because it is paid directly to the government. If your visa is denied, the government charge is also non-refundable. 

A COVID-19 vaccine certificate is not mandatory for travelers to Uganda. Generally, if you are vaccinated, you can enter the country without taking a COVID-19 test. On the other hand, unvaccinated travelers who do not have a negative COVID-19 test will be denied entry. You should have a negative COVID-19 test result and follow the health guidelines during your stay. Children under five years old are also exempt from testing. Additionally, you are required to have a Yellow fever vaccine when applying for a Uganda e-visa. Travel insurance is also necessary, especially for trips abroad. With this insurance, you can be secured if you are unfortunately infected with COVID-19 or experience other unexpected risks during your travel. You can purchase travel insurance plan quickly while completing the online visa application form.

Although printing out your e-visa is not required, it's advisable to have a copy of your e-visa. Travelers should prepare a hard copy of their e-visa when they arrive at one of the border checkpoints in Uganda: A confirmed e-visa permit: Therefore, it is essential to have a printed copy of the e-visa document for your trip. A valid passport that remains valid for no less than six months from the entry date A Uganda e-visa is an electronic visa that allows travelers to enter Uganda for tourism, transit, or visit the East Africa region without having to go to a Ugandan embassy or consulate. You can apply for one of the following visas depending on the reason you visit the country: Tourist visa: This visa is valid for up to 3 months and allows one entry into Uganda.  Transit visa: This visa is valid for 07 days. It is suitable for travelers who transit through Uganda en route to another destination. East Africa visa: This visa is valid for up to 90 days and allows multiple entries into Uganda, Kenya, and Rwanda.

If travelers wish to pass through Uganda, they will probably require a valid visa. Depending on your nationality, you can apply for an online e-visa at the Uganda Immigration Services website, and may also check your Uganda e-visa eligibility before beginning the application. A transit visa is granted to travelers transiting through Uganda to a third country, and it is valid for a maximum of 07 days and is not extendable. To apply for a transit visa, you must have a copy of your passport (the passport must be valid for at least 06 months), a passport-size photo, a vaccination certificate for yellow fever, and a flight ticket.  Moreover, kindly print out at least a copy of your Uganda transit e-visa before your departure, as the immigration officers at the border checkpoint may ask you to show it. 

In most cases, you cannot make any changes in your application form after submitting it. If you wish to modify any information, you should contact Uganda Immigration Services immediately within a few hours following your application submission.  Once your Uganda visa application is submitted to the Government, it undergoes a review and processing by the relevant immigration or consular authorities. Altering the application at this stage can be challenging and may not be allowed unless additional information is requested by the Immigration Officer. Therefore, it's essential to ensure the accuracy of your application before submitting it to avoid potential issues. It is also important to note that any changes after the submission of an e-visa application will be considered a new application. That means you have to pay a new visa fee again for your Uganda e-visa application. To ensure a smooth process, refer to the following mistakes you should avoid when applying for a Uganda visa online.

It's important to note that the visa application fee must be paid online, and paying upon arrival in the country is generally not acceptable. The Uganda Immigration Services has established an online visa application system to streamline the process and enhance efficiency and security. This means that the payment for the e-visa fee must be made through our online portal during the application process, and the e-visa will only be issued once the fees have been successfully processed. To resolve the payment issue, you may consider the following steps: Check your payment service: Ensure that you are using a valid and accepted payment method, such as a credit or debit card, to make the payment. Verify that your card is authorized for online international transactions.  Contact Customer Support: Reach out to our customer assistance if you have any issues. Our team will assist you in resolving any technical issues related to the payment process. Applicants are required to pay two types of fees: the Government fee and the Service fee. Paying the e-visa fee online is typically the only method to secure your visa for Uganda, and failure to complete the payment online may result in a denied visa application.