Frequently asked questions (FAQ) about e-Visa in Uganda

Just in case you need to modify your travel plans to Uganda, you may want to know whether you can enter Uganda after the entry date on your eVisa authorization document. This depends on the validity period of your visa and not the time you had intended to enter. Here is a breakdown of how to go about this to prevent entry problems.

The case of losing your eVisa and having to travel to Uganda can be stressful, but in most cases, it is possible to retrieve or order a copy without reapplying. This guide describes the procedures, requirements and advice to travellers who have lost their Uganda eVisa.

When you apply for a visa to Uganda but are denied, it may be frustrating - particularly when you have already planned your travel. Uganda does not have an independent visa appeal court like in some countries, but the Directorate of Citizenship and Immigration Control (DCIC) provides an Appeals Section where applicants can lodge an appeal within 30 days of refusal, or they may choose to submit a new application. The following is a guide to give you a detailed understanding of your options.

Waiting to get your visa is not easy, particularly when the stated processing time has long been elapsed and you still have not received any communication. When this happens to you, do not panic. So this is a step-by-step approach of what you need to do next: 1. Double-check the estimated processing time Review the stated processing time by the embassy, consulate, or visa center before acting. Processing time can depend upon: Type of visa Country of application Volume of applications Security/background checks The estimated time is not always a guarantee, sometimes it is an average and delay may be possible during peak travel seasons or during holidays. 2. Review confirmation emails or receipts Find the confirmation email or application receipt you got when you applied. This typically includes: Your application or tracking number Submission date Any contact or reference details This information will be helpful when you make a follow up to the concerned authorities. 3. Track your application status online (if available) Many visa authorities offer online tracking systems. Use your application number or passport number to check for updates. This may show: Whether your application is still under review If additional documents were requested Whether a decision has been made but not yet dispatched Be sure to check this regularly before reaching out. 4. Contact the visa office or helpdesk If your application is overdue and no status update is available online, it’s time to contact the issuing authority. You can usually: Contact the embassy or consulate you applied to via email or phone Contact form on the official visa site Go to the visa application center (provided you are permitted to) Include in your inquiry: Full name and date of birth Application/tracking number Passport number Date of submission Description of the issue Be polite and concise - staff receive high volumes of inquiries daily. 5. Check your email and postal mail carefully Sometimes, decisions are sent but missed: Look in your email spam/junk folder Check your mailing address to see whether it is correct In case it is a post or courier delivery, contact the shipping service and provide your tracking number 6. Be aware of additional delays There are some cases where the issuance of the visa may take longer than the processing time, which include: Security or background checks Missing or unclear documents Incomplete biometric data Administrative processing You cannot always control these delays but being informed can make the wait easier. Final tip: Stay calm and informed Delays occur, but that does not necessarily imply that something is wrong. Watch your application, keep in contact with the authorities and do not make any non-refundable travel arrangements until you have your visa. When you have an emergency travel need, enquire whether expedited processing or status escalation can be given according to your situation.

Submitting your visa application online is a simple process - provided you have the right tools. While most modern application systems are designed to be user-friendly and accessible, you might require some software or system settings to make everything work well. In most cases, no special software is needed beyond standard web tools, but you may need additional tools depending on the visa authority's document upload requirements. This is what you should know: 1. Web browser requirements Most visa application portals work best on modern and updated browsers such as: Google Chrome (latest version) Mozilla Firefox Safari (for Mac users) Microsoft Edge Avoid using outdated browsers like Internet Explorer, as they may not support essential features of the application portal. 2. PDF Reader Most visa application systems require you to download or upload PDF files including forms, confirmation page or appointment letters. You ought to have a good PDF reader like: Adobe Acrobat Reader (free) Preview (for macOS users) Ensure that your PDFs are not encrypted or password-protected without a special request unless the system explicitly allows or requests secure documents. 3. Document scanner or mobile scanning app It is possible to be requested to provide supporting documents and you might need to scan and upload your passport and ID photo, bank statements, or evidence of travel. The permitted file formats are usually: JPEG or PNG (for photos) PDF (for documents) Recommended tools: A scanner or a phone scanning application (e.g., Adobe Scan, CamScanner) Simple image editing software to crop or resize/resolution of the image (where necessary) Always follow the visa authority’s specific guidelines on file size and image resolution to avoid delays or rejections. 4. Email software or web access You will typically get notifications of significance, appointment confirmation, or update of applications through email. Ensure that you: Use a reliable email service (e.g., Gmail, Outlook, Yahoo) and avoid using temporary or disposable email addresses, as they may block system emails. Check your spam/junk folder regularly Keep your email account accessible and active Optional: File compression tools In case your supporting materials are too large and do not fit the size requirements, you might have to compress files. Some portals have maximum file size limits (e.g., 2MB per file). Compressing is optional unless your file exceeds that limit. Smallpdf, iLovePDF (online tools) WinZip or 7-Zip (for file compression) Nevertheless, make sure files are clear and legible after compression. Final tips Be sure to read the system requirements on the official visa application site before you begin. Apply as early as possible to give room to technical troubleshooting. In case you do not know what to do or face problems, you can address the support team or embassy helpdesk to get advice.

We understand how frustrating technical issues can be, especially during an important application process. Do not worry in case you are experiencing problems. If you’re experiencing technical issues while submitting your Uganda eVisa application, follow these steps: 1. Check your internet connection Make sure you are connected to the Internet. You can restart your router or change to a different network. In some cases, a poor or shaky connection may break the submission process. 2. Use a recommended browser Our application system would go best when using updated versions of Google Chrome, Mozilla Firefox, Safari or Microsoft Edge. Outdated browsers or Internet explorers should also be evaded since they might not be entirely compatible. 3. Clear cache and cookies Temporary files kept in your browser may affect the functioning of internet systems. Then clear your browser cache and cookies and after browsing the application page again, check whether the problem is fixed. 4. Disable browser extensions Certain browser extensions, particularly advert blockers or script blockers, or privacy tools, can cause some disturbance to the application form. Attempt to turn off these extensions or open incognito/a private browsing window.  5. Ensure all required fields are completed Ensure all the required fields in the application form are complete again. If any required field is incomplete or filled incorrectly, the form may fail to submit. 6. Try a different device If the issue persists, please consider applying on a different device (e.g. a different computer, tablet or smartphone). 7. Take screenshots of the error Take a screenshot in case you notice any severe fault messages or in case the page is frozen. This will assist the technical support team in diagnosing in less time. 8. Contact technical support or application helpdesk If none of the above steps work, contact our support team as soon as possible. Include the following in your message to help expedite assistance: A clear description of the issue Any error messages you received Your browser and operating system Screenshots (if possible) The time and date you attempted submission You can reach us at: [email protected] 9. Don't worry – Support options are available Assuming your deadline is missed due to some technical reason, send us a message as soon as you grasp it. We know that technical problems are not default on your part and we would perhaps be able to extend the grace period or alternative submission mode (e.g. by email based submission) on a case to case basis.

Yes, it is possible to cancel your Uganda visa application. However, it is crucial to understand the strict conditions and limitations outlined in the official refund policy once an order has been submitted through ugandaimmigration.org. The ability to cancel and whether a refund is available, depends entirely on the timing of your request and whether your application has already entered the government processing stage.

Yes, after applying for a Uganda visa using ugandaimmigration.org, you might not be in a position to edit or change the information directly online. To ensure security and data integrity, the submitted applications are submitted to the immigration authorities of Uganda to process and no unauthorized modifications to the application after submission can be made through the user dashboard. What if I made a mistake in my application? In case of an error - an incorrect name spelled, incorrect passport number, incorrect travel dates or omitted documents - it is highly important that you contact our support team as soon as possible. While direct editing isn’t allowed, our visa experts may be able to: Correct minor errors before your application is processed, Cancel and allow you to reapply or Advise on whether your application can proceed without modification. Acting quickly increases the chances that any issues can be resolved before your application reaches final review status. When is modification possible? Before payment: If you have submitted your application but have not yet completed payment, you can restart the process with the correct information. After payment & before processing begins: Minor changes may be accepted if you reach out promptly. However, this is not guaranteed and depends on the review status. After processing has started: When your application is in review or approved, you cannot make any changes. In case of a critical mistake, it might be necessary to fill in a new application with the fixed information. Documents cannot be uploaded after submission In case you forget to attach any of the necessary documents during the first application, the system might automatically decline your application. Before you submit your application, make sure that your passport scan, photograph and other supporting documents are complete and correct. Conclusion: Modifying Uganda visa application Although Uganda visa application cannot be edited immediately after submission, our customer care agents are ready 24/7 to assist in resolving any arising problems. In case you have done something wrong, call us right now and we will help you. We will attempt to steer you in the direction of the quickest and most suitable resolution. To be on the safe side, you should always verify your details before clicking on the form in ugandaimmigration.org.

After making a successful application of your Uganda visa, you will then make your payment.. The payment procedure is simple, safe and takes a few clicks to accomplish with numerous payment approaches being supported. Secure payment gateway access Once your application form has been successfully submitted, you will be redirected automatically to our secure payment gateway. You will also be sent an email with a direct payment link in case you are not redirected or choose to pay later, this is so you can go back and pay at your own convenience. That connection has an expiration date and is application-specific. Your visa request will not be processed until you make the payment. Accepted payment methods We accept multiple global payment options to make the process as convenient as possible for applicants worldwide. These include: Credit cards (Visa, MasterCard, American Express) Debit cards with international payment capability In some cases, digital wallets or local payment methods, depending on your location Your personal and financial information is kept secure and is encrypted to the highest standard with all payments being carried out via a PCI-DSS compliant gateway. Payment confirmation Once payment is successful, you will receive a confirmation email containing: A digital receipt Your unique application reference number A summary of your visa request This confirmation means your application has entered the official review process and will be assessed by Uganda’s immigration authorities. What if my payment fails? If your payment does not go through, don’t worry. You will receive an alert and may try again using: A different card Another payment method Or by contacting your bank to authorize the transaction If issues persist, our customer support team is available 24/7 to assist with troubleshooting and provide a new payment link if needed. Conclusion: Visa application after submission Paying your Uganda visa application after submission is a quick, convenient and quite secure process. We also have a trouble-free interface and accept different methods of payment.

Yes, when you apply for a Uganda visa on our official site, your credit card details are secure. Your online security is serious to us. Your payment information is secured with the help of the highly-developed encryption and safe technology throughout the whole process of the application. Encrypted and secure transactions This technology secures your information through each transaction. When you submit your credit card details, expiry date and CVV, the information is transferred in a secure manner. Neither a third party nor anyone can view or steal this information. To make sure the site is secure, you may look at the padlock icon on your browser. The web address will also have “https://”. These are signs that the site is trusted and protected. PCI-DSS compliant payment gateway The PCI-DSS compliant payment system is adopted. They are international regulations that safeguard cardholder information. Your credit card details are not stored on our site. Our secure payment provider processes all payments safely. Extra verification for enhanced security Some banks ask for two-factor authentication (2FA). This may be a one-time password (OTP) or a fingerprint check. These steps make sure that only you can approve the payment. User protection best practices To further enhance your safety, we recommend that you: Use a secure and private internet connection when submitting your application. Avoid sharing credit card details via phone, SMS or email. Monitor your bank statement to verify the payment charge. Conclusion: My credit card information safe At Uganda e-Visa Portal, we provide a secure and reliable way to apply for your visa. You can submit your application with confidence. Your credit card and personal information are fully protected on our platform.