Frequently asked questions (FAQ) about e-Visa in Uganda

Yes, after applying for a Uganda visa using ugandaimmigration.org, you might not be in a position to edit or change the information directly online. To ensure security and data integrity, the submitted applications are submitted to the immigration authorities of Uganda to process and no unauthorized modifications to the application after submission can be made through the user dashboard. What if I made a mistake in my application? In case of an error - an incorrect name spelled, incorrect passport number, incorrect travel dates or omitted documents - it is highly important that you contact our support team as soon as possible. While direct editing isn’t allowed, our visa experts may be able to: Correct minor errors before your application is processed, Cancel and allow you to reapply or Advise on whether your application can proceed without modification. Acting quickly increases the chances that any issues can be resolved before your application reaches final review status. When is modification possible? Before payment: If you have submitted your application but have not yet completed payment, you can restart the process with the correct information. After payment & before processing begins: Minor changes may be accepted if you reach out promptly. However, this is not guaranteed and depends on the review status. After processing has started: When your application is in review or approved, you cannot make any changes. In case of a critical mistake, it might be necessary to fill in a new application with the fixed information. Documents cannot be uploaded after submission In case you forget to attach any of the necessary documents during the first application, the system might automatically decline your application. Before you submit your application, make sure that your passport scan, photograph and other supporting documents are complete and correct. Conclusion: Modifying Uganda visa application Although Uganda visa application cannot be edited immediately after submission, our customer care agents are ready 24/7 to assist in resolving any arising problems. In case you have done something wrong, call us right now and we will help you. We will attempt to steer you in the direction of the quickest and most suitable resolution. To be on the safe side, you should always verify your details before clicking on the form in ugandaimmigration.org.

After making a successful application of your Uganda visa, you will then make your payment.. The payment procedure is simple, safe and takes a few clicks to accomplish with numerous payment approaches being supported. Secure payment gateway access Once your application form has been successfully submitted, you will be redirected automatically to our secure payment gateway. You will also be sent an email with a direct payment link in case you are not redirected or choose to pay later, this is so you can go back and pay at your own convenience. That connection has an expiration date and is application-specific. Your visa request will not be processed until you make the payment. Accepted payment methods We accept multiple global payment options to make the process as convenient as possible for applicants worldwide. These include: Credit cards (Visa, MasterCard, American Express) Debit cards with international payment capability In some cases, digital wallets or local payment methods, depending on your location Your personal and financial information is kept secure and is encrypted to the highest standard with all payments being carried out via a PCI-DSS compliant gateway. Payment confirmation Once payment is successful, you will receive a confirmation email containing: A digital receipt Your unique application reference number A summary of your visa request This confirmation means your application has entered the official review process and will be assessed by Uganda’s immigration authorities. What if my payment fails? If your payment does not go through, don’t worry. You will receive an alert and may try again using: A different card Another payment method Or by contacting your bank to authorize the transaction If issues persist, our customer support team is available 24/7 to assist with troubleshooting and provide a new payment link if needed. Conclusion: Visa application after submission Paying your Uganda visa application after submission is a quick, convenient and quite secure process. We also have a trouble-free interface and accept different methods of payment.

Yes, when you apply for a Uganda visa on our official site, your credit card details are secure. Your online security is serious to us. Your payment information is secured with the help of the highly-developed encryption and safe technology throughout the whole process of the application. Encrypted and secure transactions This technology secures your information through each transaction. When you submit your credit card details, expiry date and CVV, the information is transferred in a secure manner. Neither a third party nor anyone can view or steal this information. To make sure the site is secure, you may look at the padlock icon on your browser. The web address will also have “https://”. These are signs that the site is trusted and protected. PCI-DSS compliant payment gateway The PCI-DSS compliant payment system is adopted. They are international regulations that safeguard cardholder information. Your credit card details are not stored on our site. Our secure payment provider processes all payments safely. Extra verification for enhanced security Some banks ask for two-factor authentication (2FA). This may be a one-time password (OTP) or a fingerprint check. These steps make sure that only you can approve the payment. User protection best practices To further enhance your safety, we recommend that you: Use a secure and private internet connection when submitting your application. Avoid sharing credit card details via phone, SMS or email. Monitor your bank statement to verify the payment charge. Conclusion: My credit card information safe At Uganda e-Visa Portal, we provide a secure and reliable way to apply for your visa. You can submit your application with confidence. Your credit card and personal information are fully protected on our platform.

In the case of online application of Ugandan visa or permit, approval letter is usually given to the applicant. This is a document that is emailed or available on the Uganda electronic Visa/Permit webpage. It is however important to note that the approval letter is not the visa or permit itself. The approval letter is merely an acknowledgement that your application has been initially screened and that you seem to qualify on the basis of the information provided. Final approval process The next step depends on the type of entry document you’ve applied for: Visa: The final approval is done at the place of entry, either Entebbe International Airport or a land border. The immigration officers will examine your documents and provide all is okay, they will affix a visa sticker in your passport. Permit (e.g., work or residence): You must report to the Immigration Office Headquarters in Kampala. After a final review, your permit will be printed and affixed to your passport. Why this step matters Final approval allows Ugandan authorities to: Confirm your identity in person Review original documents Ensure that no security or legal concerns are present at the time of entry In summary, while the approval letter is a key step, it does not replace the visa or permit. Be sure to carry all required documents and understand that your application is only finalized after in-person verification and issuance of the visa or permit sticker.

Yes, an eVisa for Uganda holds the same weight as a regular sticker visa in your passport. You can enter the country legally with either type of visa, if all the rules for entering are met. It’s not about whether the visa is real, but about how and what documents are needed to obtain it.

Yes, you may reapply for a Uganda visa if your first application was unsuccessful. Getting your visa rejected does not mean you will always be banned. But if you want to be approved the second time, you should figure out the reason for the denial and resolve it before making a new application.

You may have your visa application for Uganda turned down if you are missing required papers, have incorrect information or raise doubts about your reasons for visiting. If you understand what caused your previous rejection, you can make your application better if you decide to try again.

Yes, you are advised to process your visa for Uganda before your planned trip. If you apply for a visa early, you won’t face any stress and can respond to any additional requirements from the officials in time.

No, you are not required to purchase or pay for flights or hotels upfront, but you must provide proof of travel plans, such as flight reservations or accommodation bookings. Normally, you will have to show proof of where you are traveling such as a flight reservation or confirmation of your hotel booking. They give proof of your intentions and explain the organization of your trip.

Get informed on the entry and visa regulations before you go to Uganda. Your visa requirement for Uganda is based on your country’s passport, your plans for your stay and how long you plan to visit. In the section that follows, you’ll get all the details you need to arrange your journey.