Can I cancel my e-visa application and get a refund?

Yes, you do. If you want to cancel your e-visa application form, please contact us for additional details. All refund requests have to be sent to us within 4 hours from the date/time of order success. After that time, your visa services order to Zambia is non-refundable. We will cancel your visa application and refund the service charge, but the government fee will not be returned because it is paid directly to the government. If your visa is denied, the government charge is also non-refundable. 

Please note that the refund process may take 2 - 4 weeks due to banking procedures. If the refund is made to the credit card account or the Bank account, the bank charges will be debited from the refund amount.

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