I lost my eVisa, can I get a copy?

The case of losing your eVisa and having to travel to Uganda can be stressful, but in most cases, it is possible to retrieve or order a copy without reapplying. This guide describes the procedures, requirements and advice to travellers who have lost their Uganda eVisa.

Understanding the Uganda eVisa system

EVisa in Uganda refers to an electronic travel authorization which is provided by the Directorate of Citizenship and Immigration Control (DCIC). Once approved, the eVisa confirmation is emailed to you and you will need to present it (printed or digital) when you enter Uganda. The eVisa is linked to the passport number and therefore immigration officers can verify it online, however, carrying a personal copy will facilitate faster passage through the border.

Check your email first

In case you misplaced your printed copy, the most convenient thing to do is:

• Look in your email inbox with the terms Uganda eVisa or application reference number.
• Look in spam or junk folders, because confirmation email may have been filtered.
• Contact your visa service or travel agent, they might still have a copy of your eVisa in their records.

Log in to the Uganda eVisa portal

In case you made a direct online application:

• Go to the official Uganda eVisa site.
• Log in using your application reference number, passport number and date of birth.
• The approval letter can be re-downloaded and reprinted using the application dashboard.

In this procedure, it is more effective when you still have your original application details.

Contact the immigration authorities

If you cannot find the email or access your online application:

• Email the DCIC helpdesk (the contact address is listed on the official portal).
• Provide your full name, passport number, nationality and approximate date of application.
• Include any payment confirmation receipts to help them locate your record.
• Ask to be re-sent the eVisa approval letter.

Response times vary, but in most cases, the traveler could get a replacement in a matter of business days.

What if you’re already traveling?

When you are on a trip or already at an airport:

• Always have a digital version stored on a phone, tablet or cloud.
• In case you have lost all copies, tell the airline check-in attendants and the Uganda immigration officials about your case. As it is stored in their system, they might still permit entry, but a printed or digital copy will prevent delays.

Tips to avoid losing your eVisa in the future

• Store the PDF in three places: phone, email and cloud storage.
• Make two or three copies and carry them in separate bags.
• Give one to a close friend or relative that you can count on to send it to you in case of an emergency.

Conclusion

Yes, you should be able to retrieve your lost Uganda eVisa by checking your email, accessing the official portal or by calling the immigration helpdesk. Having backup copies in different formats will make sure you are not left behind at the border.

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