What should I do if I entered incorrect passport information on my Uganda e-Visa application?

When you make mistakes on your Uganda e-Visa passport information entry you must take immediate steps to fix it before your departure.

Contact immigration immediately

You need to reach out to the Uganda e-Visa Portal without delay if you detect the error before your visa approval. You should provide your reference number and detailed information about the error when communicating to the authorities. The immigration authorities can potentially resolve the problem before delivering the visa.

If the visa has already been approved

If the visa has already been approved but contains incorrect information, it will be considered invalid for entry. You will need to submit a new visa application with the correct details. The previous application will be void, meaning you will need to apply for a new visa. Errors in the application will prevent successful entry into Uganda, as immigration authorities will check the passport information against the visa details.

Do not travel with incorrect information

The Ugandan immigration authorities conduct checks to confirm your passport matches the information present on your e-Visa. Entry denial will occur if you make any small mistake such as forgetting a digit in your passport number or misspelling your name.

Pay close attention when applying

Your application submission will be faster and more cost-effective if you verify all provided information before sending it in. Verify the accuracy of your passport number together with your date of birth and nationality and email address.

Contact: Use the support email on the e-Visa portal: [email protected]. Always include your application reference number, passport number and a description of the error.

Contact immigration immediately whenever you make mistakes with your passport information during application. Applicants must reapply for the visa using correct information to achieve a trouble-free journey if their visa has already been granted.

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